Our address

• King's Place
• 12-42 Wood Street
• Kingston-upon-Thames
• Surrey
• KT1 1JY

Accuracy of web site

All information on this web site is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained within the site and will advise you of these changes at point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday.

If any facility detailed on this web site is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However, we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters. Many pictures are included for their attractiveness and general relevance; those with specific notation refer to hotels or relevant features. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes, decor and furnishings will vary, particularly in older or historical buildings. Where a property is described as having skiing to/from the door, this is naturally subject to the individual skier's ability and normal snow conditions in that resort at the time.

Early and late season/peak dates

During local or national holidays abroad, you may find facilities like ski schools and shops are closed or have limited opening hours. If visiting a specific place is important to you, call your destination's local tourist office direct. You may find certain facilities, such as restaurants or nightclubs, closed during your stay, perhaps for redecoration. These closures may affect facilities in your accommodation as well as in the resort, especially early and late in the season. At the beginning and end of the season some ski lifts may not be open and ski and public bus services may not be fully functional. If you are free to travel at any time and not tied to school holidays, we would recommend that you avoid peak dates such as half-term as many resorts are extremely busy.

Resort development

Ski resorts grow and change, as do all towns, but the noise and inconvenience of building works seem worse when you're away. Our resort staff will keep us informed about building works, especially in growing resorts. While we have no control over building works, we will do our best to tell you about any specific work going on near your accommodation, if there is time before you go on holiday.

Artist's impression and computer generated images

In some cases in this brochure we have had to use an artist's impression or a computer generated image of a hotel, apartment residence or chalet. This image will be an accurate representation of the property based upon the information available to us at this time.

Special requests

For any special requests consult the Crystal Reservations Department when you confirm your holiday booking. We shall always do our best to meet your requirements, but no guarantee is given as this does not form part of our holiday contract with you, irrespective, of the fact that details of the request may be found on your confirmation invoice. If, however, your request is essential to your holiday arrangements, please make this known at the time of booking in order that we can ascertain whether this is possible with our supplier. This will require us contacting the supplier and confirming the request to you in writing, for which there will be an administration charge of £25.

Excursions/activities

Aprés ski events

The advertised events are dependant upon achieving a minimum number of participants and, therefore, some events may not always be available due to insufficient demand or, in some cases, adverse weather conditions. All mentioned restaurants and other venues featured in this brochure which are not owned by Crystal are not under our direct control and have not been inspected by us. Therefore, any recommendation is merely an indication that these facilities have proved popular and are worthy of mention and not a personal recommendation by Crystal.

1. Heli-skiing opportunities offered in the brochure, or locally, are arranged with the best local operator. As with all adventure sports, you partake at your own risk and you will be required to sign a disclaimer prior to the activity. Please also note that if, due to adverse weather conditions, or other circumstances beyond our control, the heli-ski package is unavailable during your stay, our liability is limited to a full refund of the cost paid.
2. Any other excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, inner-tubing or snow-mobiling etc., are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.

Superdeals/starbuys/late availability

Superdeals may be allocated into apartments, mobile homes, hotels, chalets or club hotels. Neither Crystal nor the travel agent know precisely which resort or accommodation will be allocated at the time of booking, as this is done locally, except where supplements have been paid to guarantee a specified resort area, termed a Resort Superdeal. In all cases the standard of accommodation will vary according to availability but we will provide you with accommodation of the star rating selected by you. However, we cannot guarantee any specific facilities will be available other than those confirmed on the invoice and accommodation may be provided in non-smoking or family chalets. Accommodation is not always from that advertised within our brochure and may or may not represent a financial saving on brochure prices, particularly when extra flights or accommodation have been contracted to meet demand. As rooms are allocated locally, we cannot guarantee that rooms booked on a Superdeal for groups will all be in the same property.

If half-board is requested this will be indicated on your invoices as "CA or HB". However, this does not guarantee either hotel or chalet accommodation will be provided. Half-board arrangements may be provided by way of vouchers for restaurants, hotels in the resort, or by an arrangement with one specific hotel or restaurant. A "CA or HB" Superdeal allocated into one of our chalets or club hotels would receive catered meal service including daily breakfast and afternoon tea plus evening meals on 6 nights per week only.

Please note: We are unable to guarantee any special requests on Superdeal holidays or specify the bed type.

For bookings within 2 weeks of travel, a ticket on departure is compulsory at an extra charge of £15 per person, or more if express delivery is required.

Superdeal bookings do not qualify for any special offers advertised in the brochure as available at at their designated accommodation.